Please note that this service is as it says "next working day" which means if you pay for this service on a Friday it may not arrive until Monday which is the next working day. Please note the cut off time for this service is 12.30pm.
No, all our straighteners are pre-owned. We acquire our straighteners from various sources and they range from almost brand new to well used hence our grading system. If you are looking for brand new I would certainly check out our A+ and A grade straighteners as these are the pick of our stock and some would be hard to distinguish from new.
They do not come in original box unless this is shown in pictures or mentioned in the description. However they do come well packaged in a brand new postage box, plain white gift boxes are available at £1.50 each
Yes, all the straighteners we sell are 100% genuine, we have been refurbishing and repairing ghd straighteners for over 7 years and we can spot a fake a mile off.
Please be aware that since mid 2012 ghd stopped putting the hologram label on the inside of the arm and instead started putting it on the cable, owing to the fact that we put brand new cables on all our straighteners during refurbishment these will not be on the cables.
Please note: for our own security prior to dispatch all our straighteners are security marked with our own hologram label, should this be removed any warranty offered will be void.
Yes the actual repair we have carried out will be guaranteed for 6 months. Please be aware this applies only to the parts replaced to repair the original fault. You will receive a report with your repaired straighteners itemising all parts used to rectify your fault if these parts have failed within 6 months we will replace them free of charge.
Our standard repair service includes repair to all internal components including the PCB, heater elements, the cable and the plug. The normal repair service does not include replacement of broken arms or scratched / pitted heater plates. Should you need replacement of these please contact us prior to purchasing the repair voucher and we will give you a price and availability for these.